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Our return policy applies to bonafide shops, makers and dealers who have a valid tax identification number ONLY & is subject to change. If you need to return an item(s), send an e-mail to [email protected] describing the item(s) and the reason for return. All returns and exchanges must be made within 10 days of receipt of goods. When returning an item(s) please be careful to wrap it securely and enclose a copy of the invoice. A 15% restocking fee is applied to all returned items. Ship insured and prepaid to: Specialty Violin Making Products Attn.: Returns 614 Apple Drive Mechanicsburg, PA 17055 U.S.A. We will be happy to issue a credit to your account or exchange the item(s) as you wish. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.